Delivery is not 'hand the bag to the guy outside.' It is assignment, route awareness, payment collection, and proof that the right order reached the right customer. Spreadsheets and paper chits break down after 30 orders a night.
Rider workflow that scales
- POS assigns order → rider sees it on phone instantly
- Customer address and phone on rider screen
- Mark picked up → out for delivery → delivered
- Record payment method per stop (cash, wallet, prepaid)
- Manager sees active riders and overdue deliveries live
Pay riders fairly, catch leakage early
Per-rider delivery counts and collection reports make payroll and accountability straightforward. EatsDesk rider module connects to the same order record kitchen and counter use — no duplicate entry.